Privacy Policy

In accordance with Organic Law 3/2018 (LOPDGDD) and Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), we have updated our Privacy Policy. This website respects and looks after the personal data of users. As a user, you should know that your rights are guaranteed.

Please note that this Privacy Policy may change depending on legislative or self-regulatory requirements, which is why we advise users to check it regularly. It will be applicable in cases where users decide to fill in any of its contact forms that collect personal data.

HYDRANGEA has adapted this website to the requirements under Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Regulation (EU) 2016/679 of the European Parliament, Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE).

For the purposes of the provisions of the General Data Protection Regulation and the Law on Information Society Services and Electronic Commerce mentioned above, the personal data you send us through the forms on the website will be processed as “Website users and subscribers”. For the processing of user data, we implement all the technical and organisational security measures set out in current legislation.

Principles that we will apply to your personal information

In the processing of your personal data, we shall apply the following principles that are in line with the requirements of the new European data protection regulation:

• Principle of lawfulness, fairness and transparency: we shall always ask for your consent to process your personal data for one or several specific purposes that we will inform you of in advance with full transparency.
• Principle of data minimisation: we shall only request data that are strictly necessary for the purposes for which we require them.
• Principle of storage limitation: data shall not be kept longer than is needed for the purposes of processing, and based on the purpose, we shall inform you of the relevant storage period. For subscriptions, we shall regularly review lists and delete records that have been inactive for a considerable period of time.
• Principle of integrity and confidentiality: your data shall be processed in a manner that ensures appropriate security of the personal data and guarantees confidentiality. We take all the precautions necessary to prevent unauthorised access to or misuse of our users’ data by third parties. 

Controller for your personal data

Identity of the Controller:  Eduardo Duarte Fernandez-Mijares 
Tax ID Code (CIF): 71666080N
Email address:  info@hydrangeaofficial.com 
Address:    C/ Aurelio del Llano 8, 2ºB 33008 Oviedo, Asturias.

How did we obtain your data?

The sources of the personal data we process are: 

• Contact form
• Purchase form

What are your rights when you provide us with your data?

Data subjects have the right to:

• Request access to the personal data on them
  
• Request their rectification
  
• Request their deletion from our database
  
• Request the restriction of their processing
  
• Object to processing

Data subjects may access their personal data, as well as request the rectification of any inaccurate data or, as the case may be, request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected. Under certain circumstances, data subjects may request the restriction of the processing of their data, in which case, we shall only keep them for the exercise or defence of legal claims. In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. HYDRANGEA shall stop processing data, except for compelling legitimate grounds, or for the exercise or defence of possible legal claims. As the data subject, you have the right to receive the personal data concerning you that you have provided us with in a structured, commonly used, machine-readable format, as well as their transmission to another controller when:

• Processing is based on consent
  
• The data have been provided by the data subject.
  
• Processing is carried out by automated means.

Data subjects shall also have the right to an effective judicial remedy and to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them infringes the Regulation.

For what purposes do we process your data?

When a user connects to this website to send an email to the owner, fill in a contact form or event form, they are providing personal information for which HYDRANGEA is responsible. This information may include personal data such as your name, mailing address, email address, telephone number, and other information. Upon providing this information, the user gives their consent for their information to be collected, used, managed and stored by www.hydrangeaofficial.com, only as described in the Legal Notice and in this Privacy Policy. At HYDRANGEA, there are different systems for capturing personal information that data subjects provide us with for the following purpose for each data capture system (forms):

• Contact form: In this case, we ask for the following personal data: Name and surname(s), email address, area code, town/city, country and remarks to manage the data provided by the user upon sending the form. 

There are other purposes for which we process your personal data:

To ensure compliance with the terms and conditions of use and the applicable law. This may include the development of tools and algorithms that help this website guarantee the confidentiality of the personal data it collects.

Other non-identifiable data obtained through some cookies downloaded to the user’s computer when they browse this website and which we describe in the Cookies Policy are also collected.

In accordance with the provisions of Organic Law 3/2018 (LOPDGDD) and the EU General Data Protection Regulation (GDPR) 2016/679, HYDRANGEA shall be the controller for the data concerning website users and subscribers. HYDRANGEA does not sell, rent or transfer personal data that may identify users—nor will it do so in the future—to third parties without prior consent. This shall always be done under the strictest security standards.

Sending emails for contact purposes

A special case of data processing at HYDRANGEA involves emails that users send in order to contact our company to ask questions about our products. Although there is a data capture form for contact purposes, users may also send us emails. For this purpose, HYDRANGEA uses the outlook email system (Microsoft). Messages from users for this purpose are stored in the Outlook account of HYDRANGEA and the relevant data (email and name) under Microsoft privacy policy. Data stored in the Outlook account are neither transferred nor shared with anyone and you may exercise your legal rights, as specified in this Privacy Policy. 

Lawful basis for the processing of your data

The lawful basis for the processing of your data is: consent. 

To contact us or send forms on this website, we require agreement to this Privacy Policy and the Legal Notice. 

Category of data

The categories of the data processed are identifiable data. Special categories of personal data are not processed. 

How long will we keep your data? The personal data provided will be kept: 

For as long as the data subject does not request their deletion. 

With whom will we share your data?

Outlook: Messages sent by users for contact purposes are stored in this service.

Browsing 

Upon browsing www.hydrangeaofficial.com, we may collect non-identifiable data, which may include the IP addresses, geographic location (approximately), a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifiable data also include data related to your browsing habits through third-party services. This website uses the following third-party analysis services:

Data secrecy and security 

www.hydrangeaofficial.com is committed to the lawful use and processing of users’ personal data, respecting their confidentiality and using them in accordance with the purpose of the processing, as well as to fulfil its obligation of storing the data and adopting the necessary measures to prevent their alteration, loss, unauthorised processing or access, in accordance with the provisions in current data protection legislation.

www.hydrangeaofficial.com cannot guarantee the absolute impregnability of the Internet and therefore the violation of data through fraudulent access to them by third parties.

With regard to the confidentiality of processing, HYDRANGEA shall ensure that any person who is authorised by us to process the customer’s data (including staff, collaborators and providers) shall be under the appropriate obligation of confidentiality (whether a contractual or legal duty).

When a security incident occurs, HYDRANGEA shall notify the customer of it as soon as it becomes aware of it without undue delay and shall provide timely information related to the security incident as it becomes known or when reasonably requested by the customer.

Data accuracy and truthfulness 

As the user, you are solely responsible for the truthfulness and correctness of the data you provide www.hydrangeaofficial.com with, holding HYDRANGEA harmless for any liability in this regard.

Users warrant and take responsibility, in any case, of the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly up to date. The user agrees to provide complete and correct information in the contact form or course and event form.

Agreement and consent

The user hereby states that they have been informed of the terms and conditions with regard to personal data protection, agreeing and consenting to the processing of their personal data by HYDRANGEA in the manner and for the purposes specified in this Privacy Policy.

Revocability

The consent given, whether for processing or transfer of the data of data subjects, can be revoked at any time by notifying HYDRANGEA of it under the terms set out in this Policy for the exercise of the rights of access, rectification, erasure and objection. This revocation shall in no case be retroactive.

Changes to the privacy policy

HYDRANGEA reserves the right to amend this policy to adapt it to legislative or jurisprudential changes as well as to industry practices. In such cases, HYDRANGEA shall announce the changes introduced on this website by giving reasonable advance notice before they take effect.

Commercial emails

In accordance with the LSSICE, www.hydrangeaofficial.com does not send out SPAM so it does not send commercial emails that have not been previously requested or authorised by the user.

In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce on the Internet, www.hydrangeaofficial.com undertakes not to send commercial communications without duly identifying them as such.

 

Purchase Conditions

This document lays out the conditions governing the use of this website and the purchase of products in the same (hereinafter the “Conditions”).

By using this site or placing an order through this site, you agree to be bound by these Conditions; therefore if you do not agree with all the Conditions, you should cease the use of this site.

These Conditions may be amended. It is your responsibility to read them regularly, because the conditions in force at the time of usage of the site or execution of the Agreement (as defined below) will be the conditions applicable to you.

By using this website and placing orders through the same you agree:

1. To use this website only to make inquiries or place orders that are legally valid.

2. Not to place any false or fraudulent order. If we can reasonably determine that an order is false or fraudulent, we will be entitled to cancel the order and report it to the relevant authorities.

3. To provide us with your true email address, mailing address and/or other contact information. You also agree that we may use that information to contact you.

If you do not provide us with all the necessary information, we will not be able to process your order.

By placing an order through this website, you declare to be older than 18 years old and to have legal capacity to enter into agreements.

The articles that are displayed throughout the website can be sent worldwide.

The information contained in these Conditions and the details contained in this website do not constitute an offer to sell, but an invitation to tender. No agreement will exist between you and us in respect of any product unless and until we accept your order. If your tender is not accepted and a charge has already been made to your account, it will be refunded in full. To place an order, you must follow the online purchasing procedure and click on “Authorise payment”. Soon thereafter you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted; since it is an offer you make us to buy one or more products. All orders are subject to our acceptance, which will be notified through an email confirming that the product has been dispatched (the “Shipping Confirmation”). The agreement between you and us for the purchase of a product (the “Agreement”) will be formalised only upon our sending the Shipping Confirmation to you.

The Agreement will only refer to those products listed in the Shipping Confirmation. We will not be obliged to supply any ordered product until shipping has been confirmed by means of a Shipping Confirmation.

We work under pre order, so as soon as you request a product, it is received by our staff that will begin to process your shipment within 10/15 days as indicated on our website. Once the deadline is exceeded we will process the shipment which will be notified by email to the customer.

We reserve the right to remove any product from this website at any time and to remove, or modify any material or content thereof. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time, in our sole discretion.We will not be liable to you or to any third party for removing any product from this website, regardless of whether the product has been sold or not, for removing or modifying any material or web page content, or for refusing to process an order after having sent you the Order Confirmation.

We ship worldwide with Nacex 

The items will be shipped to the delivery address that the client has indicated when placing the order.

Once the order has been dispatched from our warehouse, an e-mail will be sent to the client notifying the orders dispatch. The order will be sent to the delivery address that the client has stated in the registry form- it is important that the client ensures that address details are correct as these cannot be modified, HYDRANGEA cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order.

Delivery to Non-EU countries can incure additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on our website. We are not responsible for covering these expenses.

 

If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.

If 15 days after your order is confirmed and ready for delivery and has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.

You will bear all risks associated with the products from the moment of their delivery. You will acquire the ownership of the products the moment we receive full payment of all amounts payable in respect of them, including shipping costs, or at the time of delivery if delivery takes place at a later time.

The price of each product will be as quoted in our website, except in cases of obvious error. Although we do our best to ensure that all prices listed on the website are accurate, errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be deemed as cancelled and you will receive a full refund of the amounts you have prepaid.

We are under no obligation to supply you with any product at the incorrect lower price (even after we have sent you a Shipping Confirmation) if the pricing error is obvious and unequivocal and could have reasonably been recognised by you as an error.

All prices on this website exclude VAT (except shop in Spain) as well as shipping costs, which will be added to the total payable amount as described in our Shipping Costs Guide. Prices may change at any time but eventual changes will not affect orders for which we have already sent you a Shipping Confirmation.

You can pay for your order using Visa, MasterCard cards, Apple Pay and Google Pay services. In order to minimise the risk of unauthorised access, your credit card data will be encrypted. Once we receive your order, we will hold the price in your credit card account (pre-authorisation) in order to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse. We work payments with www.stripe.com

This shopping channel is restricted to consumers or the final recipients of our products, thus any professional activity of re-sale, agency or distribution of our products is prohibited.

Applicable laws require that some of the information or communications we send to you are to be in writing. By using this site, you agree that most of these communications will be in electronic format. We will either contact you by email or provide you with information by posting notices on this website. For contractual purposes, you hereby agree to use this electronic format for communications and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirement that such communications be in writing. This condition does not affect your statutory rights.

In accordance with the provisions of clause above, we may send you notices either by email or to the address provided by you when placing an order.

The Agreement is binding for both parties, you and us, and for our corresponding beneficiaries, assignees and successors.

You may not transfer, assign, encumber or dispose in any other manner of an Agreement and any of your rights or obligations arising under said Agreement without our prior consent in writing.

We may transfer, assign, encumber, subcontract or dispose in any other manner of an Agreement and any of our rights or obligations arising under said Agreement, at any time during the term of the Agreement. For avoidance of doubt, such transfers, assignments, encumbrances or other transfers will not affect the rights (if any) you have as a consumer under the law, nor will they cancel, reduce or otherwise limit the warranties, express or implied, that we could have provided.

The present Conditions and any other document expressly referred to therein constitute the entire agreement between both parties in respect of the subject of the Agreement and supersede any prior agreement, understanding or arrangement between you and us, orally or in writing.

Both parties hereby acknowledge that they have consented to the execution of the Agreement without reliance on any statement or promise made by the other party or which may be inferred from any statement or written document in negotiations between both parties prior to said Agreement, except for that which is explicitly mentioned in these Conditions.

Neither party will have action in respect of any misrepresentation made by the other party, orally or in writing, prior to the date of the Agreement (except in case of fraudulent misrepresentation), the only action that this party will have is an action for breach of contract in accordance with the provisions of these Conditions.

We have the right to adjust and amend these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you make use of this website or at the time you place an order for products, except if we are required by law or a governmental authority to make retroactive changes in these policies, Conditions or Privacy Statement, in which case said amendments will apply to previous orders placed by you.

The use of our website and agreements for purchase of products through this website will be governed by the Spanish law.

Any dispute arising from or related to the use of the website or to said agreements will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect your statutory rights under the current applicable law.

Your comments and suggestions are welcome. Please send us your comments and suggestions via our contact form.